Refund policy

We want you to be happy with your 925 sterling silver jewellery purchase. If there is any issue with your order, we are here to help.

Return Eligibility

Returns are accepted only in the following cases:

  • You received a damaged product

  • You received a defective product

  • You received a wrong item

Return request must be raised within 7 days of delivery.

To be eligible:

  • Product must be unused, unworn, and in original condition

  • Original packaging, tags, and invoice must be included

  • No signs of scratches, polishing, resizing, or wear

The following items are non-returnable:

  • Earrings (for hygiene reasons)

  • Customized or engraved jewellery

  • Products damaged due to customer handling

  • Items bought during sale or discount offers

How to Request a Return

To initiate a return, contact our support team within 7 days of delivery with:

  • Order number

  • Photos or video showing the issue

Once approved, we will provide return instructions.